1)Penframe has no refund policy for its e-learning course.

2) Penframe has no return policy. The material delivered to the customer cannot be returned back to Penframe.

3) Penframe delivers the material through Govt.Post office service Speed Post.Customer receives the material in the specified time fixed by the Speed Post service.

4) In case the material is lost and not delivered ,it will be sent again.

5) If the customer chooses monthly payment option at the time of enrollment,he/she has to pay 700/-Rs monthly, for three months totalling amount to 2100/-Rs .He can stop the payment and service will be stopped.

6) Customers can clear their doubts by asking directly or through whatsapp option given on the Penframe web site.